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In many IT shops, the IT world and the client world tend to be adversarial rather than collegial. The adversarial relationships are even worse inside IT groups themselves. There is often friction between the test community and the development groups, between the maintenance teams and the development teams, and between quality assurance and development teams. Ordinary corporate politics also play a role, and sometimes projects are canceled because managers don’t like each other and refuse to cooperate. The ten case studies and the shorter anecdotes we offer you, also include some subjects not normally covered in the process literature, such as enabling an academic institute to form a better partnership with information technology companies. We provide a very valuable source of empirical data taken from real organizations and how they implemented hr software. We also show in a step-by-step fashion what the original conditions were, and then the changes that were introduced to improve the initial conditions. These are not trivial changes in small organizations; they are major long-term changes in large and complex organizations.

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